call centers

Posted: August 18, 2014
By: Clay Cerny

 

Last week The Chicago Tribune reported that several large companies are bringing their call centers back to the U.S.   While more Americans will be employed because of this shift, the news isn't all good.  Many call centers pay low wages and offer little in the way of benefits or career path.  Call center workers need to be smart and articulate.  They have to solve problems while an angry customer often lashes out at them.  How much are they paid for this service.  According to the Tribune article, the average pay is $22,000 to $45,000 per year ($11 to $22 per hour).  America needs these jobs.  It also needs a raise.